Returns & Exchanges

At Gatineau Skincare, we want you to be completely satisfied with your beauty regimen; if a product isn't right for you, we offer a 30-day return window for items in their original condition. Please ensure all returns are initiated through our official portal to guarantee a smooth refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring the products are secure to prevent damage during transit.

• 3.
  Attach Shipping Label

  Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.