Frequently Asked Questions
Everything you need to know about your Gatineau beauty journey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express delivery options are available at checkout for 1-2 day arrival.
Are Gatineau products suitable for sensitive skin?
Yes, many of our products are formulated for sensitive skin. However, we always recommend checking the specific product ingredients list or performing a patch test before full application.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return.
Do you test your skincare products on animals?
Gatineau is committed to ethical beauty; we do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Clearpay.